WSKY Radio in Ocala, FL has a segment called “What’s buggin’ you?” where they open up the phone lines twice a day for people to get things off of their chest.
I have an especially viscious rant right now about the state of customer service out there in the world (mostly in the United States, but I am sure even in whatever country you find yourself in, you will run into this, too).
On my personal blog I made mention to this:
I received an email from Google telling me that I was banned from Adsense for life because of click fraud. They said that they have an appeals process, and that if I wanted to explain my case, they would consider it and review my case.
Except…
They were vague, they did not tell me what the click fraud consisted of except for a list of what they consider click fraud. No specifics, just an accusation and generics.
So I appealed, and asked them for more information, so I could figure out what exactly I had been doing to be considered click fraud.
I received the reply today:
“Hello,
Thank you for your appeal.
After receiving your response, we re-reviewed your account data thoroughly. We have reconfirmed that invalid clicks were generated on the ads on your site in violation of our Terms and Conditions and program policies.
www.google.com/adsense/terms
www.google.com/adsense/policies
We have these policies in place to help ensure the effectiveness of Google ads for our publishers as well as our advertisers. According to our policy on this matter, we are unable to reinstate you into the program.
As you may know, publishers disabled for invalid click activity are not allowed any further participation in AdSense. For this reason, you may not open a new account.
Please bear in mind that subsequent or duplicate appeals may not be considered and you may not receive any further communication from us. We appreciate your understanding.
Sincerely,
The Google AdSense Team”
So what exactly was the invalid click activity? Who knows? I sure as heck am disgusted.
On Friday, I also saw a double charge on one of my credit cards, so I contacted the support department for a membership website I had been a member of for 6 months, and asked about the double charges.
I received an email back the same day telling me that there was indeed a double charge and that they were going to investigate it. I replied thank you for looking into this and I asked if they could figure out why one payment was for $29 and the other for $19.
So tonight I received another email from them thanking me for using their support system and that they had refunded my payments and deactivated my account.
What?
I didn’t want to stop my subscription. I wanted to find out about my double payments. WTF…?
(The above stands for wanting to fly…)
So I am losing all faith in humanity… although my wife currently belives it is just my biorythm… which states that I am at an emotional low (which is true I want to cry…lol), and on an intellectual upstroke… all while being on a physical peak! I feel like this is just all so overwhelming. Of course I will just sleep it off and tomorrow I will get to work pounding out the websites like I always do…
But anyway, I digress. I would like to hear some of your stories of horror and grief at the hands of technical support people. Those who are sworn to make your life a little better just by having spoken to them.
I think I am going to call the radio station tomorrow afternoon and rant a little about this… the world has to know!
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